Returns and Refunds
We want you to be happy with your boat. This page explains how returns work so you can read it before you order.
Starting a Return
Please contact us before sending anything back. Returns that arrive without prior approval cannot be processed. Write to us with your order number, the item and a short reason, and include photos if the item is damaged or not as described. If we approve the return, we will email instructions for sending the item back and confirm the timeframe that applies to your order.
Condition of Returned Items
- Unused and in the original packaging wherever possible
- Complete, with all parts, seats, footrests, hardware and manuals that came with it
- Clean and dry, with no sand, salt or damage from use
- Packed securely, because a large item can be damaged in transit
Boats that have been launched or used on the water are generally not eligible for return. If you are unsure whether your item qualifies, send us photos and we will tell you.
Return Shipping
If you are returning an item because you changed your mind, you are responsible for the cost of shipping it back. Because boats are large, this cost can be significant, so please consider it before ordering. If we sent the wrong item, or an item arrived damaged or defective, we will cover the return and work with you on a replacement or refund.
Damaged, Defective or Missing Items
Tell us as soon as you notice the problem, with your order number and photos. Often the fastest fix is to send a missing or replacement part, so you may not need to return the whole product.
Refunds
After a returned item is received and inspected, we will let you know the result. Approved refunds go back to the original payment method, and your bank may need some days to show the credit. Original shipping charges are not refunded unless the return is due to our error.
Items We Cannot Accept
- Items that have been launched or used
- Items damaged after delivery through misuse, accidents or improper storage
- Items sent back without prior approval
Frequently Asked Questions
Can I exchange a boat for a different model?
Contact us and we will explain the options. Often the simplest path is to return the original item and place a new order.
What if my item is defective?
Write to us with photos and your order number. We will review the problem and tell you what we can do.
Who pays for return shipping?
The buyer pays when the return is a change of mind. We pay when the item arrived damaged or defective, or when we sent the wrong item.